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                <p class="NewStyle15" style="background:#ffffff;">
                    <b><span
                            style="font-size:10.5pt;font-family:宋体;font-weight:bold;color:#000000;">订单查询</span></b><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
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                <p class="NewStyle15" style="background:#ffffff;">
                    <span
                        style="font-size:10.5pt;font-family:宋体;color:#404040;">1、在官网首页有订单查询入口，可以直接点击进入查询页面。输入订单号，进行查询订单状态。</span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span
                        style="font-size:10.5pt;font-family:宋体;color:#404040;">2、联系客服专员查询订单，您只需提供您的收货人姓名或收货电话号码，我们的客服人员为您查询订单状态并将详情告知。</span>
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                <p class="NewStyle15" style="background:#ffffff;">
                    <span><span style="font-size:14px;"><b>地址变更</b></span></span>
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                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#404040;">客户下单后，订单将安排到具体门店进行制作、配送。</span>
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                    <span style="font-size:10.5pt;font-family:宋体;color:#404040;"><br />
                    </span>
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                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="color:#000000;"><span style="font-size:14px;color:#000000;">非节日期间订单：</span></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span
                        style="font-size:10.5pt;font-family:宋体;color:#404040;">&nbsp;1、若下单超过15分钟变更地址，现地址与原地址有2公里以上偏差，需要支付20元的配送费和订单处理费。</span><span
                        style="color:#404040;font-family:宋体;font-size:10.5pt;">如果订单配送员已经出发，则按照二次配送进行计算。</span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span
                        style="font-size:10.5pt;font-family:宋体;color:#404040;">&nbsp;2、若下单前咨询了客服，地址尚不明确，我们会根据实际情况收取一定的配送费。</span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="color:#404040;font-family:宋体;font-size:14px;">重大节日期间配送订单：&nbsp;</span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#404040;"><span
                            style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;">&nbsp;节日期间（如情人节、妇女节、母亲节、520、七夕节、教师节、圣诞节）因订单量大，下单请客户核对好订单地址，一经下单我们不予更改地址，若因地址错误导致订单无法送达，我们无法承诺退款及赔偿。</span></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#404040;"><span
                            style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;"><br />
                        </span></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span><span style="font-size:14px;"><strong>配送时间</strong></span></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#404040;"><span
                            style="color:#000000;font-family:Heiti,;">22:00前下单，一般会1-2小时可送达，如遇偶发事件或不可抗力因素，配送时间可能会延误，但承诺当天送达；22:00后下单，预计明日送达。若咨询客户，22:00后下单，1-2小时可送达。</span><span
                            style="color:#000000;"><span style="color:#000000;">（注意：重大节日</span><span
                                style="color:#000000;font-family:quot;">期间我们保证订单将在当天送达，无法承诺具体配送时段，敬请谅解！</span><span
                                style="color:#000000;">）</span></span></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;"><br />
                    </span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span><span style="font-size:14px;color:#000000;"><strong>在线服务时间</strong></span></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span><span style="font-size:14px;">客服现在服务工作时间为8:00-21:30。如遇急需处理事件，请在客服工作时间进行咨询。</span></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;"><br />
                        <b>贺卡信息变更</b></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <br />
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#404040;">1、非节日配送订单：&nbsp;<span
                            style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;">下单后30分钟内可以修改贺卡内容，超过30分钟，不支持修改贺卡内容。</span></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#404040;"><span
                            style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;"><span
                                style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;">2、重大节日配送订单：
                                节日期间订单量大，<span
                                    style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;">一经下单我们不予更改</span>贺卡内容。</span><br />
                        </span></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <br />
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span><span style="font-size:14px;"><b>产品与购买网站图片不一致</b></span></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;color:#404040;"><span
                            style="color:#404040;font-size:14px;background-color:#FFFFFF;"><span
                                style="font-family:quot;">&nbsp; &nbsp; &nbsp;本站商品99%为手工制品，下单后制作者以图片为蓝本进行制作，由于各地的<span
                                    style="color:#404040;font-size:14px;background-color:#FFFFFF;">制作者</span>对图片的理解不同以或产品的生长形态不同，可能在商品的形式和搭配上与图片不完全一致，但我们保证产品的主要材料的品种、新鲜程度、数量、颜色与说明一致</span><span>。若因商品</span><span
                                style="font-family:quot;">的形式和搭配上与图片不完全一致，导致的退单</span><span>，平台将不予接受。</span><br />
                        </span></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <br />
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#404040;"><b>订单重复配送</b></span>
                </p>
                <p>
                    &nbsp; &nbsp; &nbsp; 因客户原因导致订单出现多次配送情况，每配送一次，将收取10-30元的配送费。若距离较为偏远，将按照里程数进行计算：<span
                        style="color:#404040;font-family:宋体;font-size:10.5pt;background-color:#FFFFFF;">10-20公里40元，20-30公里60元，30-50公里100元</span>
                </p>
                <p class="NewStyle15">
                    <span style="color:#404040;font-family:宋体;font-size:10.5pt;background-color:#FFFFFF;"><br />
                    </span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <br />
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#404040;"><strong>客户让客服下单</strong><br />
                    </span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span><span style="font-size:14px;">若因客户让平台客服下单，视为客户同意《购买须知》的服务内容。</span></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <br />
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <b><span style="font-size:10.5pt;font-family:宋体;font-weight:bold;color:#404040;">订单撤销</span></b>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#404040;">1、因手工制品的特殊性，一经制作中，不可以重复利用，不支持退款。</span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#404040;"><span
                            style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;"><span
                                style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;">2、若客户接收产品，视为<span
                                    style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;">产品</span>质量无误和配送时间无误，订单不支持退款退单。</span><br />
                        </span></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#404040;">3、客户自身原因取消订单（非节日时间配送）：</span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    &nbsp; &nbsp; &nbsp;&nbsp;<span
                        style="color:#404040;font-family:宋体;font-size:10.5pt;">1）提前1-3天取消订单，</span><span
                        style="color:#404040;font-family:宋体;font-size:14px;">需支付订单总金额的40%作为订单处理及材料费用。</span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#404040;"><span
                            style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;"><span
                                style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;">&nbsp;
                                2）提前大于3天取消订单，</span><span
                                style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;">需支付订单总金额的30%作为订单处理及材料费用。</span></span></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#404040;">&nbsp; 4）<span
                            style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;">如送货日当天（确认货尚未送出）取消订单，需支付订单总金额的80%作为订单处理及材料费用。</span></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#404040;"><span
                            style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;"><span
                                style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;">&nbsp;
                                5）</span><span
                                style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;">如送货日当天（确认货已送出）取消订单，将无法取消且无法退款。</span><br />
                        </span></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#404040;"><span
                            style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;"><span
                                style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;"><br />
                            </span></span></span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#404040;"><span
                            style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;"><span
                                style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;"> <span
                                    style="font-size:10.5pt;font-family:宋体;color:#404040;">4、重大节日下单（如情人节、妇女节、母亲节、520、七夕节、教师节、圣诞节等），选择配送时间在节日期间：</span>
                            </span></span></span>
                </p>
                <p class="NewStyle15" style="background:#FFFFFF;">
                    <span style="color:#404040;font-family:宋体;font-size:10.5pt;">&nbsp; 1）配送时间3天内取消订单，</span><span
                        style="color:#404040;font-family:宋体;font-size:14px;">将无法取消且无法退款。</span>
                </p>
                <p class="NewStyle15" style="background:#FFFFFF;">
                    <span style="color:#404040;font-family:宋体;font-size:14px;"> &nbsp;
                        2）提前大于3天取消订单，需支付订单总金额的50%作为订单处理及材料费用。 </span>
                </p>
                <p class="NewStyle15" style="background:#FFFFFF;">
                    <br />
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#404040;">&nbsp;
                        特别说明：由于节日期间是订购、配送高峰期，产品都会根据下单而提前定制好，若取消将会造成材料成本及人力成本的损失。</span>
                </p>
                <p class="NewStyle15" style="background:#ffffff;">
                    <span style="font-size:10.5pt;font-family:宋体;color:#404040;">&nbsp; 行业“重大节日”列明如下</span><b><span
                            style="font-size:10.5pt;font-family:宋体;font-weight:bold;color:#404040;">：</span></b><span
                        style="font-size:10.5pt;font-family:宋体;color:#404040;">情人节（2月11日-2月14日）、<span
                            style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;">妇女节（</span><span
                            style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;">3月6日-3月9日</span><span
                            style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;">）、</span>520（5月18日-5月21日）、圣诞节（12月23月-<span
                            style="color:#404040;font-family:宋体;font-size:14px;background-color:#FFFFFF;">12月26月</span>）、母亲节、七夕节、教师节（9月9日-9月10日）。</span><span
                        style="font-size:9pt;font-family:宋体;color:#404040;"></span>
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